RETURN POLICY
Warranty
The site does not warrant and is not responsible for, any smartphone or other device made by anyone other than the site.
Please click here for our Limited Warranty.
What is the Return & Refund policy for Custom Items?
Note: Custom products cannot be returned for a refund, store credit, or replacement, unless defective.
Defective or damaged Custom Items:
To receive store credit or a replacement, please reach out to us and send us some pictures of the affected item(s) so we can assist accordingly.
How do I return my Non-Custom item(s) for a refund?
Below applies to non-custom orders:
If your product is broken or defective, there is no need to return the item to us. Please submit a ticket to our Customer Obsession team by contacting us here and we’ll be happy to submit a replacement order, refund, or issue store credit.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
The site does not warrant and is not responsible for, any smartphone or other device made by anyone other than the site.
Please click here for our Limited Warranty.
What is the Return & Refund policy for Custom Items?
Note: Custom products cannot be returned for a refund, store credit, or replacement, unless defective.
Defective or damaged Custom Items:
To receive store credit or a replacement, please reach out to us and send us some pictures of the affected item(s) so we can assist accordingly.
How do I return my Non-Custom item(s) for a refund?
Below applies to non-custom orders:
If your product is broken or defective, there is no need to return the item to us. Please submit a ticket to our Customer Obsession team by contacting us here and we’ll be happy to submit a replacement order, refund, or issue store credit.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.